PRIVACY POLICY

Introduction

This Website Policy describes how Idli Technologies ("Idli Technologies", "we", "us", or "our"), a technology-driven solutions company having its registered address at Raipur, Chhattisgarh, India, collects, uses, stores, and protects the personal information of users ("you" or "User") who access or use our website at https://idlitechnologies.com/ (the "Website"). By using our Website, you consent to the practices described in this Website policy.

1. Who We Are

Idli Technologies is a software development and product labs company providing services including custom web and application development, cloud infrastructure, data analytics, AI and machine learning solutions, and cybersecurity. We engage with businesses, startups, and enterprises seeking to build or scale their digital systems. In the course of providing our services and operating this Website, we may collect and process personal data as described in this Policy.

2. Information We Collect

We collect personal data that you voluntarily provide to us and information that is automatically collected when you use our Website. This includes:

• Identity and Contact Data: Your full name, company name, email address, and phone number when you fill out our contact or inquiry form.
• Project and Business Data: Details about your service requirements, project scope, budget range, and any other information you choose to share in your message or during a consultation.
• Browsing and Technical Data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and other usage data collected through cookies and similar tracking technologies.
• Communications Data: Records of correspondence with us, including emails and inquiry submissions.

3. How We Collect Information

We collect information in the following ways:

• Directly from you when you submit an inquiry, request a demo, fill out a contact form, or communicate with us through email or phone.
• Automatically through cookies, IP address logging, and other tracking technologies when you browse our Website. Please refer to Section 8 (Cookies) for details.
• From third-party services or platforms that you use to engage with us, where applicable.

4. How We Use Your Information

We use the personal data we collect for the following purposes:

• To respond to your inquiries, consultation requests, or requests for a free demo.
• To assess your project requirements and provide customised service proposals.
• To communicate with you regarding the services you have requested or are interested in.
• To send transactional or administrative communications, such as confirmation of inquiry receipt, project updates, or notices regarding our policies.
• To improve, personalise, and optimise the functionality and content of our Website.
• To comply with applicable legal and regulatory obligations.
• Where you have provided consent, to send you marketing communications about our services, product launches, or technology insights.

5. Legal Basis for Processing

We process your personal data on the following legal grounds: (a) your consent, where you have expressly provided it; (b) the performance of a contract or pre-contractual steps at your request; (c) compliance with a legal obligation; and (d) our legitimate interest in operating and improving our business, provided such interest is not overridden by your rights.

6. Disclosure of Your Information

We do not sell, rent, or trade your personal data to third parties. We may share your personal data in the following limited circumstances:

• With trusted service providers, technology partners, or sub-contractors who assist us in operating our Website or delivering our services, under appropriate confidentiality obligations.
• With our affiliated entities, partners, or parent organisation for operational and support purposes, subject to the same level of data protection.
• When required to comply with applicable law, a court order, or any legal or regulatory process.
• To protect our rights, property, or safety, or that of our users or the public.
• In connection with a business transaction such as a merger, acquisition, or asset transfer, subject to applicable confidentiality requirements.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to deliver services you have engaged us for, or to comply with applicable legal, regulatory, or contractual obligations. Where personal data is no longer required, we will delete or anonymise it securely.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve your browsing experience and to understand how users interact with our Website. Cookies are small text files stored on your device when you visit a website.

• Essential Cookies: Necessary for the basic functioning of the Website and cannot be disabled.
• Analytics Cookies: Help us understand visitor behaviour, page performance, and usage patterns. These may include third-party tools such as Google Analytics.
• Preference Cookies: Allow the Website to remember your settings and preferences for a more personalised experience.

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

9. Data Security

Idli Technologies takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include secure server environments, access controls, and regular security assessments consistent with our Cybersecurity and DevSecOps service capabilities. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data:

• Right of Access: You may request access to the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to any legal obligations we are required to comply with.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to Object: You may object to the processing of your personal data where it is based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at info@idlitechnologies.com.

11. Third-Party Websites

Our Website may contain links to third-party websites or platforms. This Website policy applies only to our Website. We are not responsible for the privacy practices or content of any third-party websites and encourage you to review their respective privacy policies before providing any personal information.

12. Children's Privacy

Our Website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete such data.

13. Changes to This Website policy

We may update this Website policy from time to time to reflect changes in our practices, services, or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Website policy or our data practices, please contact us at:

Idli Technologies, Raipur, Chhattisgarh, India.
Email: info@idlitechnologies.com, Phone: +91 78800 51817.